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To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that do not meet these criteria may not be eligible for a refund.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that you can track your return and that the item is protected during transit. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item promptly. Please follow the return process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to personalized or custom-made products, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure you are fully informed about your options.
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow 24-48 hours for a response during business days.